Shipping and Return Policy
SHIPPING
To ensure that you get our products fast and correctly, we ship our products via fulfillment by a variety of services depending on your region: DHL, Thai Post, UPS and Amazon amongst other reliable couriers.
What do I do if my package does not arrive in the estimated timeframe?
You can expect your package to arrive on average between 3 - 7 business days from ordering. Depending on your shipping option and region, it may take a bit longer due to customs and shipping delays can happen due to weather and road conditions. Please check the tracking number to see if there is any delay.
If the tracking shows that the package has been delivered but you have not received it, please check around your premise and with your neighbors. If you still do not find your package please contact family@sudtana.com.
RETURNS & REFUNDS
We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a full store credit refund. For cash refunds, please note that the shipping charges, credit fees, and payment fees (e.g. paypal fee) on your original order will not be refunded and the cost of return shipping is your responsibility. The only exceptions are in cases where the package was incorrectly shipped to the wrong address or you received defective products.
Let us help you because your satisfaction is important to us. Just send us an email to family@sudtana.com. We'll always do our best to take care of you.
What items are returnable?
Items that are purchased in the last 30 days with receipt. None-returnable items include items marked as final sale, free gifts or promotional items with retail value, and products from orders you have not received.
What is the timeframe to return?
Items must be returned within 30 days of receiving the product.
How long does it take to get my store credits?
Once your store credit refund is confirmed, please allow us 1 business days to process your store credits.
Where do I get my store credits?
Store credits are credited into your account with SUDTANA. You can create an account here or login to your account here.
How long does it take to get my cash refund?
It depends on whether the refund is done via credit card or Paypal. For credit card: please allow us 1 business day once your refund amount is confirmed. For Paypal please allow us up to 3 business days.