Shipping and Return Policy
COVID-19 UPDATE ON SHIPPING
Due to the COVID-19, our Standard Shipping option for the following countries may be delayed.
- Cayman Island
- Czech Republic
- French Polynesia
- Hong Kong
- The Philipines
- United Kingdom
However, if you are in these countries, you can still order from us. We do daily updates with the courier on shipping to these countries. Once shipping resumes, we will ship your order immediately and you can expect to receive your order approximately 20 days after shipping.
Our Express Shipping option may be delayed by 1 - 2 days.
To ensure that you get our products fast and correctly, we ship our products via fulfillment by Amazon services.
What do I do if my package does not arrive in the estimated timeframe?
You can expect your package to arrive 3 - 7 business days from ordering depending on your shipping option. Shipping delays can happen due to weather and road conditions. Please check the tracking number to see if there is any delay.
If the tracking shows that the package has been delivered but you have not received it, please check around your premise and with your neighbors. If you still do not find your package please contact email@example.com.
WE BELIEVE YOU'LL LOVE OUR PRODUCTS, OR YOU’LL GET YOUR MONEY BACK!
We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a full refund less shipping. Let us help you because your satisfaction is important to us. Just send us an email to firstname.lastname@example.org.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
What items are returnable?
- Items that are purchased in the last 30 days with receipt.
- Non-returnable items include items marked as final sale, free gifts or promotional items with retail value, products from orders you have not received.
What is the timeframe to return?
Items must be returned within 30 days of purchase
How long does it take to get my refund?
Please allow 30 days once you have received a confirmation email that your refund has been processed.