COVID-19 UPDATE ON SHIPPING

Our warehouses are operating normally however your package may experience delays with courier services. Our operations team is monitoring the situation and will inform you of updates directly from the carriers. Please refer to your package tracking information to receive the current status of your package.

Due to COVID-19, international shipments services are expected to have delays up to 2 - 4 weeks. It has been brought to our attention that the availability of cargo planes have significantly declined. As a result, all exports are being grounded longer than usual across all businesses.

 We apologize for the inconvenience caused and thank you for your understanding.

We wish everyone health and safety in these times.  

 

SHIPPING
To ensure that you get our products fast and correctly, we ship our products via fulfillment by Amazon services.

What do I do if my package does not arrive in the estimated timeframe?
You can expect your package to arrive 3 - 7 business days from ordering depending on your shipping option. Shipping delays can happen due to weather and road conditions. Please check the tracking number to see if there is any delay.

If the tracking shows that the package has been delivered but you have not received it, please check around your premise and with your neighbors. If you still do not find your package please contact family@sudtana.com.

 

RETURNS

We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a store credit refund. Let us help you because your satisfaction is important to us. Just send us an email to family@sudtana.com.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

100% SATISFACTION GUARANTEE!

What items are returnable?
- Items that are purchased in the last 30 days with receipt.
- Non-returnable items include items marked as final sale, free gifts or promotional items with retail value, products from orders you have not received.

What is the timeframe to return?
Items must be returned within 30 days of receiving the product. 

How long does it take to get my store credits?
Once your store credit refund is confirmed, please allow us 1 business days to process your store credits

Where do I get my store credits?
Store credits are credited into your account with Sudtana. You can create an account here or login to your account here.