Shipping and Return Policy
COVID-19 UPDATE ON SHIPPING, RETURNS & REFUNDS
As a result of COVID-19 affecting international shipping services, all customer packages will be delivered via DHL Express to ensure that our deliveries are fast, reliable and traceable. Orders in the U.S. will be shipped via UPS.
Our warehouses are operating normally and our operations team is monitoring the situation to ensure that your package will safely reach your doorstep! If there is a delay as a result of something outside our control (e.g. the COVID policy of our customer's country), we will provide you an update and we will take action to ensure you receive your items.
In regards to returns and refunds during this period: please note that the shipping charges, credit fees, and payment fees (e.g. paypal fee) on your original order will not be refunded and the cost of return shipping is your responsibility. The only exceptions are in cases where the package was incorrectly shipped to the wrong address or you received defective products.
We apologize for the inconvenience caused and thank you for your understanding.
We wish everyone health and safety in these times.
SHIPPING
To ensure that you get our products fast and correctly, we ship our products via fulfillment by Amazon services.
What do I do if my package does not arrive in the estimated timeframe?
You can expect your package to arrive 3 - 7 business days from ordering depending on your shipping option. Shipping delays can happen due to weather and road conditions. Please check the tracking number to see if there is any delay.
If the tracking shows that the package has been delivered but you have not received it, please check around your premise and with your neighbors. If you still do not find your package please contact family@sudtana.com.
RETURNS & REFUNDS
We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a store credit refund. Let us help you because your satisfaction is important to us. Just send us an email to family@sudtana.com.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
What items are returnable?
- Items that are purchased in the last 30 days with receipt.
- Non-returnable items include items marked as final sale, free gifts or promotional items with retail value, products from orders you have not received.
What is the timeframe to return?
Items must be returned within 30 days of receiving the product.
How long does it take to get my store credits?
Once your store credit refund is confirmed, please allow us 1 business days to process your store credits.
Where do I get my store credits?
Store credits are credited into your account with Sudtana. You can create an account here or login to your account here.